Remote Monitoring & MaiNtenance

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TEK's RMM software provides unlimited automated support for covered systems. This includes the installation of critical updates for Windows Operating Systems and covers tasks such as addressing installed malware, failed services, drive clean-up, drive optimization, virus, malware, and spyware scans, defragmentation, as well as hardware and software auditing. 

TEK offers maintenance and support for existing hardware and software, including third-party software and line of business applications. TEK will make every effort to resolve issues remotely and will come on-site only if remote resolution is not possible.
 

TEK's RMM software includes a business-grade antivirus solution for all covered servers and workstations. The antivirus software is continuously monitored, and if any viruses, worms, adware, or spyware are detected, a ticket is automatically generated. This ensures prompt identification and resolution of security threats.

TEK's BDR service automatically backs up all current files on covered servers and workstations to a local appliance and/or secure offsite location nightly outside of business hours. This includes AES-256 bit DOD Level Encryption of all data.

The BDR service includes an appliance provided by TEK that captures snapshots of client servers on a regular interval, including data, operating system application, and configuration. These images are then replicated to a secure cloud location. In the event of a failed server or data loss, TEK will use the BDR appliance to restore data on-site or at the cloud location. 

TEK provides a cloud-based file server service as a modern alternative to conventional file sharing methods. This service can be accessed both on-site and remotely, providing a viable alternative to using VPN. Additionally, the service includes secure document sharing capabilities. It is important to mention that this service is compliant with both HIPAA and SOC2 regulations. 

TEK offers hosted phone systems and/or phone lines as a solution to enhance or replace existing on-premise phone systems. Additionally, they provide basic support for systems covered by an active support agreement with the vendor or supplier. 

TEK provides monthly reports to clients, detailing patching, antivirus performance, service availability, and network reliability.

TEK will work directly with internet and/or phone service providers on behalf of the client whenever issues arise, saving the client from having to deal with these interactions.

TEK ensures that clients receive the appropriate third-party services by managing service provider interactions and technical vendors. The CTO service also includes quarterly assessments for ongoing issues and upcoming project tasks, support in developing IT budgets, and strategizing the technology roadmap for the future.